Refunds & Cancellations
Last updated 19 August 2026
This policy explains when you can cancel or get a refund. If you are a consumer, it sits alongside — and does not replace — your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Digital products
Our store products are digital content delivered immediately as downloads. Under the Consumer Contracts Regulations you normally have 14 days to cancel an online purchase — but for digital content this right is lost once the download has started, provided you asked to access it right away and acknowledged that you would lose the right. By buying and downloading a product you agree to immediate access and accept that the 14-day cancellation right no longer applies.
This does not affect your right to a repair, replacement or refund if a product is faulty, not as described, or not fit for purpose. If something is wrong with a product, contact us and we’ll put it right.
2. Free products
Free products carry no charge, so there is nothing to refund. Faulty free products can still be reported and we’ll try to fix them.
3. Custom work & services
Custom work is covered by the agreement for that project. Because work is prepared specifically for you:
- Deposits and amounts for work already carried out are generally non-refundable.
- If you are a consumer and we agree to start a service within the 14-day cancellation period, you may still cancel within those 14 days, but you may owe us a proportionate amount for work done up to the point you cancel.
- Milestone or instalment payments already collected for completed and delivered work are non-refundable.
4. Automatic payments
You can cancel automatic collection at any time from your client area, which stops future scheduled payments. Cancelling a mandate does not cancel amounts already owed for products or work already provided. If an automatic payment fails, we may retry it and ask you to pay manually.
5. Duplicate or mistaken charges
If you are charged twice for the same thing, or charged in error, contact us and we’ll refund the mistaken amount promptly to your original payment method.
6. How to request a refund
Email us with your account email, the product or invoice, and what went wrong. We aim to respond within a few working days and to make any agreed refund to your original payment method, usually within 14 days of agreeing it. Please contact us before starting a chargeback with your bank — it’s almost always faster for us to sort it out directly.
Contact us
Questions about this document? Get in touch with WOM STUDIO LTD:
- Email: billing@wom.studio
- Post: WOM STUDIO LTD
Unit 20, Port Talbot Business Units
Addison Road
Port Talbot
SA12 6HZ - Company number: 17365933